Frequently Asked Questions

Yes. Starting September 2024, we will be offering in-person services at our office: 473 E. Carnegie Drive. Suite 200. San Bernardino, CA 92408.

Please let your clinician know if you are interested in receiving services in person.

Appointments that are cancelled with less than 24 hours notice (and are not rescheduled in the same week) will result in 100% of the appointment fee being billed to the payment method on file.

Initial Consultations that are unconfirmed (i.e. incomplete paperwork within 24 hours of appointment time) are subject to being canceled.

Immigration Evaluation appointments subject to a $100 late cancellation/no-show fee, if not rescheduled.

As of 12/31/2022, we are no longer In- Network with any insurance panels.

We participate in all other insurances as Out of Network (OON) providers only.

We do partner with the following third party EAPs: Canopy, Modern Health and California Victims Compensation Board (CalVCB).

In-Network means that we have a contract with your insurance to provide services at a set rate and collect any co-pays, co-insurance, and deductibles at the amount you agreed on when you signed up for benefits.

You do not have any responsibility for submitting claims or letting your insurance know you are using your benefits. It is done for you by the provider.

Out of Network means there is no agreement between your provider and your insurance, to agree on a certain rate. Out Of Network providers may not submit claims on your behalf.

You are typically eligible for reimbursement based on what your plan coverage allows.

Independently: You can call the phone number on the back of your insurance card and ask an agent about outpatient mental health benefits and give the name of the specific provider. They will give you an answer based on the information they have.

Through Us: You may call our office at (951) 755-1070 and ask a staff member to complete a complimentary verification of benefits prior to your consultation. They will collect name, address, date of birth, phone number, member ID, and any other necessary information and call the insurance on your behalf.

The only way to get definitive proof about what is covered, and at what rate, is to submit a claim and wait for a status of accepted or rejected.

It depends on many factors, such as the license status of the therapist, if you have “Out of Network” benefits, the service billed for, and if there is a diagnosis on file. It is possible, but there are no guarantees. You may be reimbursed in 1 of 2 ways.

1. Insurance Reimbursement Statement—We can provide you with an insurance-recognized document called a Superbill which has all of the information necessary for your insurance to consider reimbursement. The Superbill is taken back to your insurance and you follow their internal reimbursement process.

2. Claims — The Group can submit a claim on your behalf, as an Out of Network provider. The claim can be accepted or rejected. If a claim is accepted, any payment credited to your account is based on plan rules. You are still required to pay fees upfront.

We can bill your insurance and if there is any money that is creditable towards your deductible, your insurer will apply it. Credit can depend on a number of factors, so we cannot guarantee it, but we will certainly tackle billing to the best of our abilities.

We accept all major credit cards (i.e., Visa, MasterCard, American Express, JCB, Discover, and Diners Club) HSAs. We do not accept cash or checks.

We do not accept Zelle, Venmo, Paypal or other payment outside of our credit card processor.

At present, neither Culture of Therapy Wellness Group, nor any of its clinicians, provide this type of documentation.